Skip to content

← Back to Setting The Tone

Setting the Tone – Quiz

Setting the Tone – Quiz

Time limit: 0

Quiz-summary

0 of 10 questions completed

Questions:

1
2
3
4
5
6
7
8
9
10

Information

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading…

You must sign in or sign up to start the quiz.

You have to pass the previous Module’s quiz in order to start this quiz

Results

Quiz complete. Results are being recorded.

Results

0 of 10 questions answered correctly

Your time:

Time has elapsed

You have reached 0 of 0 points, (0)

Earned Points: 0 of 0, (0)
0 Essay(s) Pending (Possible Points: 0)

Categories

Not categorized 0%

1
2
3
4
5
6
7
8
9
10

Answered
Review

Question 1 of 10

1. Question
Why is it important to have good front desk staff?
- Because it is the first impression clients have of your practice and reflects on your services as well.
- Because having a good front desk staff will increase client satisfaction.
- It is actually not that important to have good front desk staff. As long as the treatments are good, it is all that matters.
Correct

Incorrect
Question 2 of 10

2. Question
What characteristics do people evaluate within seconds of meeting a person?
- Trustworthiness
- Status
- Intelligence
Correct

Incorrect
Question 3 of 10

3. Question
Having a well-dressed staff is not important:
- TRUE
- FALSE
Correct

Incorrect
Question 4 of 10

4. Question
You can make a good first impression by:
- Giving a warm and thoughtful greeting.
- Finishing up the task you are currently doing prior to greeting a customer.
- Stay calm and collected in stressful situation.
- Clean staff uniform.
- Having an unmanicured hands and a disheveled look.
Correct

Incorrect
Question 5 of 10

5. Question
Your phone etiquette is not important.
- TRUE
- FALSE
Correct

Incorrect
Question 6 of 10

6. Question
When answering the phone, you should:
- Speak in a loud tone of voice.
- Give clients the opportunity to speak and be heard.
- Ignore the client in office because you are on the phone.
- Give them a warm welcome.
- Always answer the phone during business hours
Correct

Incorrect
Question 7 of 10

7. Question
Smiling is important for your practice but also for yourself as it will impact the perception clients have of you and your practice:
- TRUE
- FALSE
Correct

Incorrect
Question 8 of 10

8. Question
What are important qualities when working in a practice:
- Empathy
- Considerate
- Professionalism
Correct

Incorrect
Question 9 of 10

9. Question
As an aesthetic professional you should be able to dress and come to work however you see fit.
- TRUE
- FALSE
Correct

Incorrect
Question 10 of 10

10. Question
What is phone etiquette?
- Actively listen and take notes.
- Remain cheerful and polite.
- Be mindful of your volume.
- Check for and respond to voicemails.
Correct

Incorrect

Home
Contact
Terms & Conditions
Privacy Policy

Facebook
|
Instagram

Copyright © iS UNIVERSITY/Science of Skincare, LLC, 2024

All rights reserved

Home
Premium Courses
Complimentary Courses
Resources
Our Instructors
About
Contact
My Account
Cart
Log Out

Home
Premium Courses
Complimentary Courses
Log In
Register
Contact