Hiring and Managing – Quiz

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Question 1 of 10

1. Question
When hiring front desk staff, what qualities should they possess?
- They would not have to be computer literate if they have high energy personalities
- They should be outgoing
- They should be good communicators
- They should be organized
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Question 2 of 10

2. Question
According to Molly Haggerty, what is phase 2 of the hiring process?
- Hiring the candidate who englobes all qualities for the job.
- Giving them simple front desk staff tasks to evaluate how they perform.
- Testing them with online pre-employment tests.
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Question 3 of 10

3. Question
What is a personality profile?
- It is a knowledge management tool used to provide an employer with criminal records, commercial records, and financial records of the candidate.
- It is a knowledge management tool used to provide an evaluation of an employee’s personal attributes, values and life skills in an effort to maximize his or her job performance and contribution to the company.
- It is when an employer contacts a job applicant's previous employers, schools, colleges, and other sources to learn more about his or her employment history, educational background, and qualifications for a job.
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Question 4 of 10

4. Question
Candidates right out of aesthetic schools for front desk position are not good options because they have no experience.
- TRUE
- FALSE
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Question 5 of 10

5. Question
Prior and during a job interview, it is important to set clear expectations with each candidate. What are those expectations?
- Employer should create a detailed job description.
- Employer should go through the job description with candidate.
- Employer should have candidate sign the job description.
- Employer should ask trick questions. Challenging candidate during interview process prepares him/her to his/her future job responsibilities.
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Question 6 of 10

6. Question
Putting in place a paid internship, if possible, as a trial period is a good way to evaluate if the candidate is a good fit:
- TRUE
- FALSE
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Question 7 of 10

7. Question
What are ways to embellish front desk staff hourly rate?
- Ask them to do extra hours.
- Reaching goals.
- Giving out bonuses.
- Retail sales in the practice.
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Question 8 of 10

8. Question
Front desk staff should not have experience and knowledge with the proposed services at the practice because they are not the treatment administrator.
- TRUE
- FALSE
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Question 9 of 10

9. Question
In today’s market, what is employees’ perception of work?
- Employees feel that appreciation is the most valuable than compensation.
- Employees feel that having a higher compensation is more valuable than being appreciated.
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Question 10 of 10

10. Question
Why should there be a non-gossip policy in the practice?
- Because everyone within the practice should be friends and gossip will ruin the ambiance.
- Because gossip is harmful to the team and individuals.
- There should be no such things. My employees are gown ups and as long as they do their job and bring in money to the practice is all that matters.
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Hiring and Managing – Quiz

Hiring and Managing – Quiz

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